Terms and Conditions
Welcome to crown.esupportsystem.shop, the online purchasing platform for Abans PLC (Sri Lanka). The crown.esupportsystem.shop website provides services to its valued customers under the following conditions. Please read and accept the under-mentioned conditions and guidelines carefully before using the services of this website.
Product information at crown.esupportsystem.shop website
The crown.esupportsystem.shop website attempts to be as accurate as possible with the information displayed on the site. However, crown.esupportsystem.shop does not guarantee that product descriptions or other content on this site are 100% accurate, complete, reliable or completely free of errors. If a product offered by crown.esupportsystem.shop is not as described on the website, a customer’s sole remedy is to return it in an unused condition within two days of delivery. If there is any external damage to the package, a customer is responsible for checking the item when it is handed over. An item will not be exchanged for a refund or replacement if there is external damage e.g. packaging damage or dents. Refunds or replacements will only apply for items with confirmed technical in-built faults and are subjected to a fine or penalty for the cost.
In case the item received is found defective, customers should immediately inform crown.esupportsystem.shop within 24 hours to arrange a replacement with a brand-new unit or a full refund will be provided if the stock is unavailable.
Regarding the items sold through crown.esupportsystem.shop, the price of an item cannot be confirmed until the customer orders the item. Even though every effort is made to provide accurate pricing, there may be a negligible probability that some items can be mispriced. If the new price is higher than the mentioned price, we will not cancel or deliver the item without your confirmation about the new price, and all cancellations of items will be informed prior. If the new price is higher and you still wish to purchase, you can pay the additional amount but if you decide to cancel, we will issue a refund.
Due to current international exchange laws and conventions, even if delivery of the selected item is canceled, crown.esupportsystem.shop cannot refund your money. You will, however, be provided with credit on the website to purchase another available product up to the value of the previous item.
Return and Refund Policy
- Period : BuyAbans must be informed within 3 days for Electronics & 7 days for Lifestyle brands (Skechers, Under Armour, Hugo Boss) of receiving the item to be eligible for return.
- Item must be in the original packaging with tags intact in the same condition it was delivered in.
- Items returned after the Return Period has lapsed will not be accepted.
- Our customers’ safety is of utmost importance, and we take hygiene very seriously. Therefore, items such as underwear, bras, briefs, and swimwear are not eligible for return.
- Items to be returned are the sole responsibility of the customer until they reach us, and customer needs to ensure items are properly packed to prevent any damages en route to us. Items damaged en route will not be accepted.
- It is the customer’s responsibility to ensure proof of postage for parcels that contain items to be returned.
- BuyAbans will require minimum 05-07 business days to process your return request and prepare the replacement unit.
Refund policy:
- If a replacement unit for the size/specific model is no longer available, the customer will be issued a full refund. The refund will not include any delivery charges borne by the customer for return of item.
- All refunds will be processed within 3-5 working days. Processing refunds back to your credit card/ bank account may require additional time depending on the bank due to its own operational time for which BuyAbans will not be responsible.
- In the event of purchasing an AC unit with low capacity, the consumer is only eligible for a credit note for the amount of their purchase or they can switch to a unit with a higher capacity. crown.esupportsystem.shop will not be issuing refunds for these cases.
- Customers can use the BTU calculator when purchasing AC to calculate the exact capacity that best suits their needs by providing an exact measurement of the site, or they can call 0112 222 888 for further assistance.
- The total warranty and the comprehensive warranty will not apply if an under-capacity air conditioner is purchased.
- All manufacturing and material defects that require repair or return must be informed and returned to BuyAbans within the warranty period of 30 days. Any repair or return that failed to be reported or returned within the specified time frame will not be accepted or refunded.
- • Refunds will not be provided for change of mind. All sales are final. Refunds will only be issued under specific circumstances as outlined in our policy.
The prices for all the items mentioned on crown.esupportsystem.shop are the final and last prices of sale via online means.
Using crown.esupportsystem.shop accounts
It is the responsibility of the users of this site to keep their passwords, other account information, and the computer used to log on to the site, secure. Website account holders are solely responsible for all activities conducted via through their crown.esupportsystem.shop account or their passwords and BuyAbans shall be indemnified from any such liability.
Abans Duty Free purchase via www.crown.esupportsystem.shop
The payment will be considered as conditional purchase as the transaction will complete once the passenger physically arrives to the BIA and fulfil the requirements of the custom regulations, therefore in case of cancellation or refund of payment we will follow up the refund/cancellation policy as stated. Please note that a full refund will be credited if the information provided in the portal does not tally with original documents upon arrival (subject to SL Customs approval). In addition, note that the payment will be consider only as a pre-payment and the legal right to claim the goods from the duty-free shop will only be processed upon the exchange of the items physically at our Duty-free shop. BuyAbans website has the legal right to process a refund in any case upon the approval of the Sri Lanka Customs officers based at Bandaranayake International Airport (BIA).
The total allowance applicable for an incoming passenger includes their accompanied passenger luggage and the dutiable goods in their unaccompanied passenger baggage (UPB).
Warranty:
The warranty provided through the crown.esupportsystem.shop website is the same as the common warranty provided to all Abans PLC showrooms. For any warranty-related issues, please contact the Service Centre via the contact details on the warranty card.
We guarantee that all products sold by Abans PLC are of good quality and working order and tested for quality and handed over to the customer for normal and standard usage, subject to the following terms and conditions. Abans PLC agrees to repair the manufacturing defects in products on free-of-charge basis only within the 01-year standard warranty period except for products covered under different warranty periods.
An Extended warranty will be provided subject to payments and for extended warranty terms and conditions refer the extended warranty card.
The warranty will not be effective for repairs/installations/services done by any 03rd party other than Abans Electricals PLC/Abans PLC or its authorized service agents for damages caused by ancillary equipment and non-recommended accessories, normal wear, tear and corrosion, corrosion of copper tanks, promotional Items given free of charge with the main product, damages due to split and liquid, drop damages, seepage, secretion from insects, rodents or domestic pets, accident, fire, theft, act of god, power surges, electrical leakage, voltage fluctuations, negligence, misuse, abuse, incorrect installations, modifications, improper testing operation, maintenance installation, charging of batteries other than standard charges, defaced, obliterated or removed, substance damage to coil cards and connectors due to misuse, damage due to shock or external force, lightning, being operated in alkaline or unsuitable atmosphere, use of products outside specification, use for purpose not recommended, use beyond the guidelines, directions and user capacity of product, alterations, defaced or suspected warranty cards and serial number alteration, unclear rubber stamp of showroom managers and dealers, any damage or loss to any 03rd party or property, batteries, chargers, carrying cases, laptop bags, power adaptors, power cables, internet connection cables, printer cables, cartridges, toner, knobs, locks, bulbs, filters, racks, shelves, gas charging, switches, remote controllers, AV cables, antenna cables, inter connection cables, brushers, drive belts, pulleys, pads, plug tops, burner caps, trivet, tube, ignition plugs, telephone shower, plastic jug, blades, handles, lids, pouches, speaker cables, speakers, speaker boxes, water tap and any other consumable parts.
Failure to install software, video, audio and file formats are not considered as manufacturing defects. No warranty is provided for the quality of the software and hardware used by the customer, hardware and software defects and corruption, virus attacks,spyware, firmware upgrades, defects due to the use of the third-party applications, unauthorized and illegal software, also the company will not be responsible for any data losses at the point of repair.
If the product delivered by the company is damaged during transit or handling, the customer shall be informed at the same time on date of delivery. If the product is delivered by the customer, the company shall not be liable for any damage occurring during transportation. Customer is advised to check before moving out the product from showroom premises/Duty Free showrooms.
Services shall not be provided if Hire Purchase Instalments are due.
If the product is beyond economical repair, product replacement with similar working condition and warranty shall be effective for remaining period.
It is recommended to use the product with power guard and stabilizers.
| Refrigerators, Bottle Coolers, Freezers |
|
|---|---|
| Televisions LCD/LED |
|
| Audio |
|
| Washing Machine |
|
| Water Purifier |
|
| Solar System |
|
SPECIAL WARRANTY TERMS
| Product | Special Warranty Terms for Products / Parts / Accessories |
| Air Conditioners |
|
|---|---|
| Computers, Laptops, Tablets |
|
| Mobile Phones |
|
| Apple Products |
The Apple One-Year Limited Warranty is a voluntary manufacturer’s warranty that can be claimed from any Apple store worldwide and only at Abans Apple Authorized Service Centres.
|
Exchange of Goods:
crown.esupportsystem.shop may exchange the purchased item on valid for another item requested by the customer. The said customer will have to pay for any difference in the price and that payment will also need to be completed within 48 hours from the time of purchase.
crown.esupportsystem.shop is not allowed to exchange any goods purchased at the BIA Duty Free unless the products sold contain internal technical faults.crown.esupportsystem.shop can only provide like-for-like exchanges when stock is available at our showrooms outside the Duty-Free zones.
Policy for information gathered by crown.esupportsystem.shop
All information entered in to crown.esupportsystem.shop by site visitors will be collected and stored. If certain visitors decide not to provide certain information, they will not be able to acquire the valuable advantages and features of this website. This vital information is used for quick and fruitful responses to your requests, and for communicating with you in present and future instances. Information about customers is important to BuyAbans and will be treated with utmost confidentiality and will not be divulged to 03rd parties. Customer information is used only as described below and with affiliates of crown.esupportsystem.shop.
Note: Customer is responsible for informing the change of his/her phone no. and/or email address to Buyabans.
Copyrights
The content of the crown.esupportsystem.shop site is the property of Abans PLC (Sri Lanka) and is protected under international copyright laws. The trademark of www.crown.esupportsystem.shop is a registered trademark and the sole rights of changing, modifying, assigning, or using this trademark is solely with Abans PLC (Sri Lanka). Anyone other than Abans PLC who is involved in changing, modifying, assigning, or using this trademark without prior written authorization of Abans PLC (Sri Lanka) will be violating international copyright laws.
Communication between you and crown.esupportsystem.shop
When you visit the crown.esupportsystem.shop website or communicate with crown.esupportsystem.shop via e-mails, you are considered as communicating with crown.esupportsystem.shop. This permits crown.esupportsystem.shop to send e-mails and to communicate with you and you are deemed as agreeing to all terms and conditions, notices and other means of communications that we provide to you electronically, satisfying all legal requirements.
Contact Details:
www.crown.esupportsystem.shop
No. 498,
Galle Road, Colombo 03.
Sri Lanka.
| Tel | : +94 112 222 888 |
| Web | : www.crown.esupportsystem.shop |
Abans PLC
No. 498,
Galle Road, Colombo 03.
Sri Lanka.
| Tel | : +94 11 555 5888 |
| Fax | : +94 11 461 7444 |
| Web | : www.crown.esupportsystem.shop |
Privacy Policy
We, Abans PLC (PV 5301 PB/PQ), having its registered office at No. 498, Galle Road, Colombo 03 are pleased to provide our policy on privacy for the users of our website www.crown.esupportsystem.shop. We collect, use, maintain and disclose information collected from users of our website. We assure you that, we use our best and reasonable effort to protect the privacy of users of our website, www.crown.esupportsystem.shop.
We receive your personal information such as Name, Address, E-mail address, National Identity Card Number, Mobile Number, Credit Card details & Transaction information, usage & preference information, Log and device information, etc., and we only collect and store the information you submit voluntarily when you use our website, www.crown.esupportsystem.shop. You can always refuse to provide personal information, except that it may prevent you from engaging in certain site-related activities.
We may use the information we collect about you to provide, maintain, and improve our services, including, but not limited to facilitating payments, sending receipts, providing products and services you request, sending related information, developing new features, and providing customer support to users & vendors, develop safety features, authenticate users, and send product updates and administrative messages; and we may send our marketing and promotional information including discounts, information about new products/services offerings, promotions, etc.
We may share your information with our vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf. We adopt authorized data collection, storage and processing practices, and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.
We do not sell, trade or rent users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the site or to administer activities on our behalf, such as sending out newsletters or surveys. You acknowledge that we may share your information with these third parties for those limited purposes.
We do not disclose your personal information to any third party other than stated in this policy, except in response to a court order and/or as required by Law, rules and regulations of any government or statutory authority.
We take good care of your personal information and make all reasonable efforts to safeguard the information to entrusted to us. We use cookies for the following purposes: to enable certain functions of the services; to provide analytics; and to enable advertisement delivery, including behavioral advertising.
We may offer links to sites that are not operated by us. If you visit one of these linked sites, you should review their privacy and other policies. We are not responsible for the policies and practices of other companies and any information you submit to those sites that are subject to their privacy policies.
The information contained on www.crown.esupportsystem.shop website is for general information purposes only. The www.crown.esupportsystem.shop website assumes no responsibility for errors or omissions in the content of the services. In no event shall www.crown.esupportsystem.shop website be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the services or the content of the service. We reserve the right to make additions, deletions or modifications to the content on the services at any time without prior notice. The www.crown.esupportsystem.shop website does not warrant that the website is free from viruses or other harmful components.
We may change this privacy policy from time to time, as necessary. When it may be necessary. We will post the revised version of the privacy policy for your reference. By using this, you signify your acceptance of this policy. If you do not agree to this policy, please do not use this website. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.
Although we attempt to keep all information in the WWW servers accurate and up to date, the accuracy and timeliness of the information provided cannot be guaranteed. We hope that you will find the information helpful and easy to use, but we provide all content for informational purposes only and make no representations or warranties of any kind regarding the same. We disclaim all liability of any kind arising from the use of, or inability to use, our WWW servers and the information contained on them. Our WWW servers were designed to provide information about the Company. Use of this system for any purpose other than that for which it was designed is unauthorized and prohibited.
If you have any questions or concerns about this privacy policy and the practices of this website, or if you are dealing any issues with this site, please contact us at:
| Tel : | +94 112 222 888 |
| Email : | [email protected] |
All parties submitting materials to the WWW servers represent and warrant that the submission, installation, copying, distribution and use of such material in connection with the WWW servers will not violate any other party’s proprietary of legal rights.
The material and content provided on the site is strictly for your personal and non-commercial use only. However, except where expressly provided, you agree not to distribute, copy, extract, or commercially exploit such material or content, either personally or with the assistance of any third party. Except as otherwise indicated, all materials on this site, including, but not limited to text, information such as customer or partner references, data, image and pictures, illustrations and written and other intellectual property rights owned, or used with permission of their owners by us or our partners, affiliates or associates. This site is protected by copyright and other intellectual property rights owned, or used with permission of their owners by us, our partners, affiliates or associates. All rights reserved.
Return and Refund Policy
- Period : BuyAbans must be informed within 3 days for Electronics & 7 days for Lifestyle brands (Skechers, Under Armour, Hugo Boss) of receiving the item to be eligible for return.
- Item must be in the original packaging with tags intact in the same condition it was delivered in.
- Items returned after the Return Period has lapsed will not be accepted.
- Our customers’ safety is of utmost importance, and we take hygiene very seriously. Therefore, items such as underwear, bras, briefs, and swimwear are not eligible for return.
- Items to be returned are the sole responsibility of the customer until they reach us, and customer needs to ensure items are properly packed to prevent any damages en route to us. Items damaged en route will not be accepted.
- It is the customer’s responsibility to ensure proof of postage for parcels that contain items to be returned.
- BuyAbans will require minimum 05-07 business days to process your return request and prepare the replacement unit.
Refund policy:
- If a replacement unit for the size/specific model is no longer available, the customer will be issued a full refund. The refund will not include any delivery charges borne by the customer for return of item.
- All refunds will be processed within 3-5 working days. Processing refunds back to your credit card/ bank account may require additional time depending on the bank due to its own operational time for which BuyAbans will not be responsible.
- In the event of purchasing an AC unit with low capacity, the consumer is only eligible for a credit note for the amount of their purchase or they can switch to a unit with a higher capacity. crown.esupportsystem.shop will not be issuing refunds for these cases.
- Customers can use the BTU calculator when purchasing AC to calculate the exact capacity that best suits their needs by providing an exact measurement of the site, or they can call 0112 222 888 for further assistance.
- The total warranty and the comprehensive warranty will not apply if an under-capacity air conditioner is purchased.
- All manufacturing and material defects that require repair or return must be informed and returned to BuyAbans within the warranty period of 30 days. Any repair or return that failed to be reported or returned within the specified time frame will not be accepted or refunded.
- • Refunds will not be provided for change of mind. All sales are final. Refunds will only be issued under specific circumstances as outlined in our policy.
The prices for all the items mentioned on crown.esupportsystem.shop are the final and last prices of sale via online means.
